FUPS Card

• After becoming a FUPS member, you can request a personalized card to be mailed to your address via the mobile app or website.
• 2. You can also have a FUPS card from the points of sale. You can find the list of contracted outlets here.

Using the mobile application;

• Select the new card option from the Actions menü.
• Select Set up FUPS Card from the drop-down menü.
• You can scan the QR code on the back of your card if camera access is allowed.
• (If you have trouble scanning the QR code, you can manually enter the 10-digit code under the QR code. If the QR code is entered manually, the 3-digit CVV security code on the back of the card will be requested.)
• If you have already set up a PIN for your card, enter the password you set.
• If you have not yet set up a PIN for your card, set a password for your card.

Using the website

• Select add on the Cards tab
• Select Set up FUPS Card from the drop-down menu
• You can manually enter the 10-digit code under the QR code. Enter the QR code.
• Enter the 3-digit CVV security code on the back of the card.
• If you have already set up a PIN for your card, enter the password you set.
• If you have not yet set up a PIN for your card, set a password for your card.

• You can set it up using the mobile app or website.
• You can send the last 4 digits of your Card number, the expiration date, the security code and the password you want to set up to 3646, leaving a space between them. E.G.: 1234 0121 222 1234
• You can set up your card password through the relevant menu by calling 0850 226 36 46.

• You can change your card password in the settings menu from the card screens in the mobile app or the website.
• You can send the last 4 digits of your card number, expiration date (4 digits), security code (3 digits), old password (4 digits), and new password you want to set up (4 digits) to 3646, leaving a space between them. E.G.: 1234 0121 222 1234 5678
• Users who have cards unrecognized by the app can perform password operations by calling our call center with the step "I forgot my card password".
• You can change your card password through the relevant menu by calling 0850 226 36 46.

• In case of loss or theft, you must block your card in the card settings or you can call us through our call center. Your card can't be reactivated if you block it.
• If you are unsure about the loss or stolen status, you can have it temporarily frozen via the mobile application or the website. To perform this, simply click on the card in the cards tab and select Freeze Card from the settings menu. If you can't find your card, you can block it using the card settings menu.
• You can block your card and report it lost or stolen by calling our call center.
• If you are a mobile application or website user, the money in your account won't be affected by the blockage of your card. You can buy a new card, link it to your account again and use it.

All physical FUPS cards are contactless cards with EMVCo chip technology.

You can disable the contactless feature in the card settings on the mobile application or website.

Yes, they are safe. A very secure infrastructure in Visa standards is offered for contactless transactions. To make contactless transactions, the card must be brought very close to the terminal and held for a certain time. At the same time, the PIN is requested for certain purchases that exceed the limit.

Yes. First, you must set the password. You can set up the password of the FUPS card via SMS or by contacting the call center.

You can use your card for domestic and international purchases and at ATMs that accepts a Visa card.

Yes. You can use your FUPS card when making overseas purchases and at ATMs. If you wish, you can disable overseas use through the card's settings menu.

Yes. Cards and accounts are completely independent of each other. You can make as many changes as you want.

No. FUPS cards are prepaid cards and can't be processed in installments.

• The card can't make transactions if the Freeze Card option is checked. All transactions made with a frozen card, whether e-commerce or physical card transactions, will be declined.
• FUPS card offers the freezing feature with a single click. In this way, you can freeze your card and protect yourself whenever, and you can put your card back into use at any time.
• If you lose your card or in case of a suspicious transaction, you can block your card completely in the settings, but this is an irreversible process. In case of a suspicious transaction, you can report it through our call center or through the menus on the transaction.

Yes. In the application, identity data is verified when requesting to create a physical or virtual card.

You can change your card password in the settings menu from the card screen in the app or the website.

You can perform password operations by calling our call center at 0850 226 36 46.

Users who have cards unrecognized by the app can perform password operations by calling our call center with the step "I forgot my card password".

Initial password setting in IVR (Card Unrecognized by the App):

via SMS;

You can send the last 4 digits of your card number, expiration date (4 digits), security code (3 digits), and new password you want to set up (4 digits) to 3646, leaving a space between them. E.G.: 1234 0121 222 1234

By calling our call center at 0850 226 36 46;

IVR steps: Press 2 on the Main Menu, then press 1.

If you are a user with a card not recognized by the app, you can use our mobile app or call center to set your first password (PIN). You can follow the first password setting step from our call center's "cards unrecognized by the app" menu. Our voice response system prompts you to enter the 16-digit card number of the card for which you want to set the password, the 3-digit security number (CVV code) on the back of the card, and the expiration date.

If the information is entered correctly, you must enter the 4-digit card password you want to set. We recommend that you don't use successive numbers (1234, 4444, ...), birth and anniversary dates (1900-2030 numbers), and more than 2 repetitive numbers (1222, 2212). Don't give the password you set to anyone and don't keep it in writing in places like the wallet where your card is.

Our FUPS employees will not ask you for the card password (PIN) in writing or verbally.

You can now use your password (PIN) that you have successfully set.

By calling our call center at 0850 226 36 46;

I forgot my password using our voice response system (Card unrecognized by the app):

Voice response system steps: Press 2 on the Main Menu, then press 4.

If you are a user with a card not recognized by the app, you can use our mobile app or call center to set your first password (PIN). You can follow the "I forgot my card password that is not registered to the application" step from the Card Unrecognized by the App menu from our call center.

Important note: If you want to renew your password through the voice response system, you must call from the phone number where you set your first password. If you are calling from another number, our customer service representatives will transfer you to the voice response system after asking the required verification questions.

Our voice response system will ask you to dial the card password (PIN) you want to set.

We recommend that you don't use successive numbers (1234, 4444, ...), birth and anniversary dates (1900-2030 numbers), and more than 2 repetitive numbers (1222, 2212). Don't give the password you set to anyone and don't keep it in writing in places like the wallet where your card is.

Our FUPS employees will not ask you for the card password (PIN) in writing or verbally.

You can now use your password (PIN) that you have successfully set.

You can send the last 4 digits of your card number, expiration date (4 digits), security code (3 digits), old password (4 digits), and new password you want to set up (4 digits) to 3646, leaving a space between them. E.G.: 1234 0121 222 1234 5678

You can track physical card orders on the card screen using the app or the website.