SUPPORT

You can load money by credit/debit card, bank transfer, and ATMs through the mobile application or the website.

After clicking on the loading icon on the account via the mobile application or website, you can upload via the credit and debit card load option. Confirm the transaction after entering the card information and the amount information to be loaded. In the 3D Secure stage, enter the code received via SMS in the corresponding field on the screen. If the transaction is approved, the amount will be credited to your account immediately.

Enter the bank information using the "add bank account" step with the mobile application or website to match it. We will make a money transfer of 0.01 to you. There's a 6-digit code in the description of this transaction. If the 6-digit code doesn't appear in the transaction summary screen, you may need to provide the code in the description field on the transaction receipt. When the entry code is registered with the mobile app or the website, your account gets matched with the FUPS system. Transfers you make from the now matched account will be uploaded directly to your account.

Enter the bank information using the "add bank account" step with the mobile application or website to match it. We will make a money transfer of 0.01 to you. There's a 6-digit code in the description of this transaction. If the 6-digit code doesn't appear in the transaction summary screen, you may need to provide the code in the description field on the transaction receipt. When the entry code is registered with the mobile app or the website, your account gets matched with the FUPS system. Transfers you make from the now matched account will be uploaded directly to your account.

• Transfers made by credit/debit card are immediately transferred to your account.
• For a bank transfer, the transaction will be transferred to your account as soon as we receive it. This time period may vary depending on when the bank in question forwards the transaction to us.
• Point of sales transfers are credited to your account immediately.
• The average transaction times are shown below*;
  • 1-3 minutes
    • Yapı Kredi
    • Vakıflar
    • Vakıf Katılım
  • 15-30 minutes
    • Akbank
  • Transfers from other banks have an average processing time of 2-5 minutes.
• Failed transfers are refunded to the bank quickly

*The times indicated are average processing times and may vary.

FAST excluded, for transfers from banks other than Yapı Kredi Bank, Vakıflar Bank, Vakıf Katılım, Akbank, transactions are made during EFT hours.

You can load money from ATMs 24/7.

After logging in using your FUPS card and password via ATM, you can load cash with the load money option. You can also top up by transferring to the IBAN given for top-up via ATM.

• The IBAN number given to the bank may be misspelled.
• The FUPS account number, phone number, or card number provided in the description field may not have been entered correctly.
• Your limit may not be sufficient for the transaction.
• In case of other money loading problems, you can create a support ticket or contact our call center.

The FUPS Account number can be viewed on the account settings tab or in the bank details under the "load from bank account" option.

You can view the loading limits according to customer type here

If the IBAN number provided to the banks is spelled correctly and we received the money, the failed transactions will be returned immediately. The further waiting time depends on how your bank processes the refund.

We send the money back instantly if no action is taken following the instructions. However, if you think there is a problem with the refund, you can contact us by calling 0850 226 36 46.

Deposits made by bank transfer are free of charge. Your bank may charge you for this transaction apart from us. These transactions may incur different fees than bank transfers. Detailed information on fees can be found here.

Click send money on the account you want to send through the mobile app or website. Select the person you want to send to and enter the amount. Confirm the transaction.

Yes. If you are a Verified and Premium member, you can transfer money within your limits by entering your IBAN information. Transferring the amounts loaded by credit card to the bank is not allowed.

After logging into the mobile application or website, click on the send button on the account you wish to transfer. After selecting the "to IBAN" option among the options displayed, select the "to new IBAN" option. The transaction is approved after entering IBAN, Recipient Name-Surname, Amount and optionally note information as recipient information in this field.

If you wish, you can save the information under a name by selecting the Save IBAN option during the transfer. The saved transfer information is automatically listed when the Send to IBAN option is selected. Transactions can be made only by entering the amount information by selecting the registered shipping information from this list.

For an amount sent from a credit card to be converted into cash, it must be classified as a "Cash Withdrawal". For this reason, the amounts sent from a credit card are only used for expenses, can't be withdrawn in cash, and can't be transferred to the bank.

You can view your current limits on the app or the website profile page. You can access the limit table created according to customer status from the list here.

Due to legal obligations, the more we can get to know you, the higher we raise your limits. You can become a Verified or Premium customer to unlock your limits.

• For transactions up to 2000 TRY;
  • Transfers can be made to all banks 24/7.
• For transactions over 2000 TRY;
  • Yapı Kredi
  • Vakıflar
  • Vakıf Katılım
  • Akbank

Transfers are possible 24/7.
EFT hours are valid in other banks.

Yes. You can define a transfer order by clicking the Add New Order button on the Transactions> Money Transfer> Regular Money Transfer screen.

Yes. Orders can be created by selecting the My Account option from the Transactions > Money Transfer > Regular Money Transfer > Add New Order screen.

Yes. You can view the money transfers given on Transactions > Money Transfer > Regular Money Transfer screen and cancel them if you wish. Click the listed instruction and tap the Cancel Instruction button at the bottom to cancel.

• Select the person you want money from by clicking on the request button on the account screen.
• The account you selected will be displayed automatically. You can change the account to be sent money if you want.
• Enter the amount you request.
• Add a note if you like.
• Check and confirm the summary screen.

Your money request will appear in the FUPS user's app as a notification. If the request is approved by the notification, the money will be credited to your account immediately.

• Select "Request via Link" by clicking on the "Request" button on the account screen.
• Enter the amount you request.
• Add a note if you like.
• A single-use link will be created.
• Send this link to the person you want using the "Share" button.
• When this link is opened, the money can be sent along with the credit/debit card details on the page that appears.

From the app of the person requesting money;

• Select request via QR by pressing the request button on the account screen.
• Enter the amount you request.
• Add a note if you like.
• Your QR information will be generated.

From the app of the person sending money;

• On the account screen, press the send button and select the "To QR code" option.
• If you don't have camera access, confirm access and scan the generated QR code.
• Confirm the transaction.

The money will be credited to the account immediately.

From the app of the person requesting money;

• Select request via Link by pressing the request button on the account screen.
• Enter the amount you request.
• Add a note if you like.
• A single-use link will be created.
• Send this link to the person you want with the Share button.

Social Account is a feature that allows you to share money with your friends or family as an alternative to money transfer. You can create any number of Social Accounts through an account and send that Select Account to any person you choose. When the people you send approve the Social Account, they will be able to view this account on their mobile apps or the website, add their cards and use them to make purchases.

When creating a Social Account, you can specify the amount you want if you don't block the amount from your account. However, the usage can be as high as your balance in that account. If you deposit a balance in your account in the next period that exceeds the amount you set, the amount you set will limit your usage.

First, you need to confirm from the sent Social Account notifications. The Social Account you have approved now can be displayed in your accounts. You can use it to make purchases or payments by linking a card to this account or by selecting an account directly for in-app purchases.

Social Accounts are owned by the person who created the account. For this reason, they have the authority to stop or cancel the Social Account at any time. In addition, special limits can be set for the Social Account. Expenses can only be managed within the limits set in specific categories. Criteria such as periods and renewal can be added. In addition to these, expenses can be monitored.

Yes, all expenditures made can be viewed by the Social Account owner.

Yes, spending limits can be made person-based.

If you create a blocked Social Account, the amount you set for the Social Account will be blocked from your account, and you will not be able to use the amount for your own transactions. If you want, you can unblock the Social Account you created, or you can block the Social Account you created without a block.

The Social Account to be created as blocked requires a balance equal to the amount of the Social Account in the linked account.

Yes. You can select the automatic monthly renewal feature in the advanced settings of the Social Account. In this case, the Social Account will be renewed monthly with the set amount and participants.

In case of creating a blocked Social Account, there must be money in the linked account at the time of renewal for the amount of the Social Account, otherwise the renewal can't be performed.

If the validity date is selected in the advanced settings of the Social Account, the Social Account will be closed on the selected date.

Participants won't be able to transact with the relevant Social Account in the categories selected in the industry list presented. It's important that the industry definition of the POS, Virtual POS terminal processed here is correct. If the POS or Virtual POS business category suitable for the business industry where the transaction is performed is defined, the transactions can be blocked. Otherwise, blocking won't work.

Since there is no sectoral distinction in bill payment, blocking won't work. For example, if the Telecommunications category is blocked, the bill payment services of GSM operators won't be blocked.

You can create a Social Account for up to 50 people.

Split Payment without Expense ensures that an expense you make is collected from participants at the time of the transaction. Before the expenditure is made, an invitation is sent to the participants, the amount of which depends on the amount of the expenditure. If this invitation is approved, they will be included in the Split Payment without Expense feature. By performing the expense with the card and password specified when setting up the Split Payment, the system attempts to perform transactions in the amounts specified by the people who approve them. If successful, the transaction is approved.

The missing amount is tried to be collected from the account of the person initiating the Split Payment. If there is sufficient balance, the transaction is approved. Participants who are not included in the payment due to an insufficient balance will be displayed on the Split Payment. The participant is notified that the payment can't be received.

In this case, the approval notification changes to "make payment". When the "make payment" option is clicked, the specified amount is sent to the person who created the expense request.

An expense is selected and the amount of this expense is automatically divided among the participants by the system. You can include or exclude yourself from Split Payment if you wish. You can set the amounts on a per person basis. If a Split Payment is set, the corresponding amounts will be sent to the people you specified with the Split Payment notification. If these notifications are confirmed, the requested amounts are transferred to your account. You can track the approval status of Split Payments on an individual basis.

You can create a Split Payment for up to 50 people.

If the person you add is not a FUPS user, you can still add them to the Split Payment.

In the case of Split Payment without Expense, the participant who is not a FUPS user will not be notified until after payment. After the payment is made, we send a payment link to the person. Even without being a FUPS user, they can pay their share through this link with a credit/debit card.

In the case of Split Payment, the payment link is sent to the person. Even without being a FUPS user, the participant can pay their share through this link with a credit/debit card.

No person can be added to a defined Split Payment. But they can be removed. To remove a contact, click the edit button in the contact field above the defined Split Payment. The person can be deleted using the delete button that appears when you drag the contacts to the left on the edit contacts screen.

Yes. Press the edit button on the defined Split Payment. When the edit button in the contact field is pressed on the displayed page, the edit contacts page will open. The amounts in this field can be changed.

Updates to amounts are not allowed in the following cases;

• If the participant declined the transaction
• If the participant accepted the transaction
• If the total amount you share with people is more than the joint payment amount
• If the amount entered is more than the total outstanding amount
• If the amount of the participant who has made a partial payment is below the partial payment amount

If a participant's amount is zero, it must be deleted. The app will then direct you to the deletion process.

Yes. Press the edit button on the defined Split Payment. The update button below the password field on the opening page can be used to update the password or change the card.

The password set for the Split Payment without Expense process must be different from the card password, the twin account password, or a Split Payment without Expense transaction password you set previously.

Split Payment without Expense transactions are at the top of the account transactions on the account where they were defined. You can also view pending Split Payments you have sent or participated in from the Transactions > Pending Transactions > Pending Split Payments field.

Can a Split Payment without Expense process be canceled?

Yes. After finding the Split Payment in the Transactions > Pending Transactions > Pending Split Payments field, you can edit the transaction by clicking on it and cancel it using the Cancel Split Payment button if you wish.

Bill payment, game E-PIN transactions can be made using the account without entering card information

Select the institution you wish to pay from the list of institutions on the bill payment page. Enter your institution-specific subscription number. Select the bill you want to pay from the list of bills. Select the account you want to pay and confirm the transaction.

It varies from institution to institution. We transfer the payment process immediately through the appropriate integration, and the rest of the process varies depending on the institution. You can call our call center or send an email to destek@fups.com for the issues you are experiencing.

A virtual card is a non-physical card used only for payment transactions in virtual environments and has its own card number, expiration date and security code. As FUPS, we offer a special virtual card structure where we increase the level of security.

The limit for the virtual card can be set from the menu on the card using the mobile application or the website. After this limit is set, it will be reduced by the amount spent on each expense.

If you wish, you can set a date-based limit. You have the option to set a weekly or monthly limit. You can choose weekly on certain days of the week. The limit will be changed to the limit you set on the days you specify. You can choose from the calendar when the monthly selection is made. Virtual card limits will be increased by the amount you specify on the days you select. You can reset your limit apart from those days.

If the 31st day of the month is selected, the system will perform the limit increase on the last day of the month. For example, the limit you set for the 31st of the month will be reached on February 28, if February has 28 days this year.

• You may not have set a limit on your virtual card.
• If you have set a date-based limit for your virtual card, the limit may not be sufficient on the day you attempt the transaction. You can view and change the limit through the mobile application or the website.
• The authorization for the transaction you want to perform in the virtual card settings may be disabled. You can check the settings for the virtual card you want to perform transactions with in the My Cards menu via the mobile application or the website.
• You may have frozen your virtual card. You can reactivate your virtual card from the relevant card screen in the mobile application or on the website.
• Your virtual card may have been disabled for security reasons. Our relevant teams will contact you in that case.
• There may be an error in the virtual POS application of the business where the transaction is to be made. In this case, we can try to solve the problem by contacting you if you call our call center and provide information about the business.

• After becoming a FUPS member, you can request a personalized card to be mailed to your address via the mobile app or website.
• 2. You can also have a FUPS card from the points of sale. You can find the list of contracted outlets here.

Using the mobile application;

• Select the new card option from the Actions menü.
• Select Set up FUPS Card from the drop-down menü.
• You can scan the QR code on the back of your card if camera access is allowed.
• (If you have trouble scanning the QR code, you can manually enter the 10-digit code under the QR code. If the QR code is entered manually, the 3-digit CVV security code on the back of the card will be requested.)
• If you have already set up a PIN for your card, enter the password you set.
• If you have not yet set up a PIN for your card, set a password for your card.

Using the website

• Select add on the Cards tab
• Select Set up FUPS Card from the drop-down menu
• You can manually enter the 10-digit code under the QR code. Enter the QR code.
• Enter the 3-digit CVV security code on the back of the card.
• If you have already set up a PIN for your card, enter the password you set.
• If you have not yet set up a PIN for your card, set a password for your card.

• You can set it up using the mobile app or website.
• You can send the last 4 digits of your Card number, the expiration date, the security code and the password you want to set up to 3646, leaving a space between them. E.G.: 1234 0121 222 1234
• You can set up your card password through the relevant menu by calling 0850 226 36 46.

• You can change your card password in the settings menu from the card screens in the mobile app or the website.
• You can send the last 4 digits of your card number, expiration date (4 digits), security code (3 digits), old password (4 digits), and new password you want to set up (4 digits) to 3646, leaving a space between them. E.G.: 1234 0121 222 1234 5678
• Users who have cards unrecognized by the app can perform password operations by calling our call center with the step "I forgot my card password".
• You can change your card password through the relevant menu by calling 0850 226 36 46.

• In case of loss or theft, you must block your card in the card settings or you can call us through our call center. Your card can't be reactivated if you block it.
• If you are unsure about the loss or stolen status, you can have it temporarily frozen via the mobile application or the website. To perform this, simply click on the card in the cards tab and select Freeze Card from the settings menu. If you can't find your card, you can block it using the card settings menu.
• You can block your card and report it lost or stolen by calling our call center.
• If you are a mobile application or website user, the money in your account won't be affected by the blockage of your card. You can buy a new card, link it to your account again and use it.

All physical FUPS cards are contactless cards with EMVCo chip technology.

You can disable the contactless feature in the card settings on the mobile application or website.

Yes, they are safe. A very secure infrastructure in Visa standards is offered for contactless transactions. To make contactless transactions, the card must be brought very close to the terminal and held for a certain time. At the same time, the PIN is requested for certain purchases that exceed the limit.

Yes. First, you must set the password. You can set up the password of the FUPS card via SMS or by contacting the call center.

You can use your card for domestic and international purchases and at ATMs that accepts a Visa card.

Yes. You can use your FUPS card when making overseas purchases and at ATMs. If you wish, you can disable overseas use through the card's settings menu.

Yes. Cards and accounts are completely independent of each other. You can make as many changes as you want.

No. FUPS cards are prepaid cards and can't be processed in installments.

• The card can't make transactions if the Freeze Card option is checked. All transactions made with a frozen card, whether e-commerce or physical card transactions, will be declined.
• FUPS card offers the freezing feature with a single click. In this way, you can freeze your card and protect yourself whenever, and you can put your card back into use at any time.
• If you lose your card or in case of a suspicious transaction, you can block your card completely in the settings, but this is an irreversible process. In case of a suspicious transaction, you can report it through our call center or through the menus on the transaction.

Yes. In the application, identity data is verified when requesting to create a physical or virtual card.

You can change your card password in the settings menu from the card screen in the app or the website.

You can perform password operations by calling our call center at 0850 226 36 46.

Users who have cards unrecognized by the app can perform password operations by calling our call center with the step "I forgot my card password".

Initial password setting in IVR (Card Unrecognized by the App):

via SMS;

You can send the last 4 digits of your card number, expiration date (4 digits), security code (3 digits), and new password you want to set up (4 digits) to 3646, leaving a space between them. E.G.: 1234 0121 222 1234

By calling our call center at 0850 226 36 46;

IVR steps: Press 2 on the Main Menu, then press 1.

If you are a user with a card not recognized by the app, you can use our mobile app or call center to set your first password (PIN). You can follow the first password setting step from our call center's "cards unrecognized by the app" menu. Our voice response system prompts you to enter the 16-digit card number of the card for which you want to set the password, the 3-digit security number (CVV code) on the back of the card, and the expiration date.

If the information is entered correctly, you must enter the 4-digit card password you want to set. We recommend that you don't use successive numbers (1234, 4444, ...), birth and anniversary dates (1900-2030 numbers), and more than 2 repetitive numbers (1222, 2212). Don't give the password you set to anyone and don't keep it in writing in places like the wallet where your card is.

Our FUPS employees will not ask you for the card password (PIN) in writing or verbally.

You can now use your password (PIN) that you have successfully set.

By calling our call center at 0850 226 36 46;

I forgot my password using our voice response system (Card unrecognized by the app):

Voice response system steps: Press 2 on the Main Menu, then press 4.

If you are a user with a card not recognized by the app, you can use our mobile app or call center to set your first password (PIN). You can follow the "I forgot my card password that is not registered to the application" step from the Card Unrecognized by the App menu from our call center.

Important note: If you want to renew your password through the voice response system, you must call from the phone number where you set your first password. If you are calling from another number, our customer service representatives will transfer you to the voice response system after asking the required verification questions.

Our voice response system will ask you to dial the card password (PIN) you want to set.

We recommend that you don't use successive numbers (1234, 4444, ...), birth and anniversary dates (1900-2030 numbers), and more than 2 repetitive numbers (1222, 2212). Don't give the password you set to anyone and don't keep it in writing in places like the wallet where your card is.

Our FUPS employees will not ask you for the card password (PIN) in writing or verbally.

You can now use your password (PIN) that you have successfully set.

You can send the last 4 digits of your card number, expiration date (4 digits), security code (3 digits), old password (4 digits), and new password you want to set up (4 digits) to 3646, leaving a space between them. E.G.: 1234 0121 222 1234 5678

You can track physical card orders on the card screen using the app or the website.

It's a special solution for using two accounts with one card. This feature allows you to link a second account to your card, in addition to the account you have linked to it. We ask you to create a second password for your card during this setup process. When you use your card with this password, you will be able to make transactions through the account you have set up with the twin account.

Yes. To disable the twin account feature, click the twin account field on the my cards screen and select remove twin account.

Yes. You can set a new password by clicking the twin account field on my cards screen and selecting the change password option to change the dual account password.

Yes. To change the account you have linked as a twin account, click on the twin account field on the my cards screen and click on the twin account field at the top. On the screen that opens, the list of all accounts that can be linked will be displayed in the listing area with balance information. You can select the account you want by clicking on the list field.

You can only create 10 different accounts.

Yes. You can change your account name by clicking the settings button on the screen where the accounts are displayed.

After clicking on the send button on the account, you can transfer money by selecting the "to my FUPS Account" option

By linking your card to your account, you can use the balance on your account with your linked card. To do this, you can link it by selecting the account you want to link to the desired card on the My Cards tab.

After you transfer the money from your account to another account, you can delete your account from the account settings menu.

• You can't delete your account if you have money in it. You can delete your account by transferring the money in your account to another account.
• You can't delete your account if a card is linked to your account. Once you have linked the card linked to your account to another account, you will be able to delete the account.
• An account is created automatically when you register for the mobile app. This account is your first and can't be deleted.

No. Creating an account is free.

When you define the Social Account you created as blocked, you will not be able to use this amount for your own expenses. We display the amount you defined as blocked on the account as blocked.

Allows you to track your transactions in the category and amount you set.

Yes. FUPS only tracks the target you have defined. It informs you when you exceed the target, but doesn't prevent you from making a transaction.

Transaction categories are determined according to the terminal definitions of the institutions where you spend money. Terminal definitions may differ in some cases. In this case, you can access the transaction details by clicking on the transaction and changing the transaction category by selecting a different name in the transaction details. Targets and budget management areas will be affected by this change.

Yes. You can send your closure request by calling our call center at 0850 226 36 46.

Please confirm you don't have a balance on your account before calling. If you have a balance in your account, we must return it to you to complete the closing process. To do this, you must provide us with an IBAN registered in your name during the call.

This is a feature that allows you to manage your regular payments in the virtual environment. It allows you to set special limits and payment authorizations for member businesses.

The card and amount you choose in the subscription definition are allowed to be processed by the business you choose. This authorization can be renewed on a monthly basis. If you select the repeat every month option, the selected business will be able to make transactions for the amount you specified every month for the period you selected.

To define a subscription other than the predefined businesses, you must first make a payment in that business. If there is a business where you have already transacted, click the add new business button on the screen that appears when you click the member business field on the subscription creation page. The list that appears shows the businesses on which you have already spent money. You can continue with the subscription definition by selecting the business from this list.

When you open the subscriptions page and select the listed subscription, simply select the unsubscribe option at the bottom.

Select a transaction of the business you want to block and you can block it using the "Block Business" button in the transaction details.

You can track the business block by selecting the "Blocked Businesses" option under the profile on the displayed page, and you can unblock it by sliding the listed blocked business to the left with the "Unblock" button.

The transaction is performed without the use of card information in in-app purchases. Your card information will be safe.

Yes. The PINs you have purchased can be listed in a hidden format from the expense detail. You can simply copy them and use them with the copy button.

What we can do here is query the usage status of the pin and notify you in case of an error. For this reason, you will need to provide your transaction number, phone number, transaction date, game name, purchased product, quantity and amount to destek@epin.com.tr or you can benefit from the live chat service on www.epin.com.tr You'll be contacted after the review.

No. Since the received codes are specially produced for that process and have a single-use, it is not possible to return them.

Download the app from the AppStore for iOS, Google Play for Android, and AppGalery for Huawei.

You can also use our website at fups.com to create a user.

Creating a user is completed in 6 simple steps;

1. Enter Name, Surname and confirm the agreements.
2. Enter your email address.
3. We will send a 6-digit code to your email address. Enter the code within the specified time on the screen.
4. Enter your phone number.
5. We will send a 6-digit code to your phone as SMS. Enter the code within the given time on the screen.
6. Set your password.

You are now a FUPS user.

Yes. An email address is required to become a FUPS member. You will need to verify your email address during registration.

We use your email address as a second channel for security verifications.

For the provision of some services and the opening of the limits it is necessary to be a verified customer. For this reason, you must be a Verified Customer or Premium Customer in order to access all the services offered by FUPS and exceed the monthly deposit limit of 2750 TRY.

Laws and regulations change limits and transaction authorizations depending on customer information and the methods used to verify that information. We determine your limits and transaction authorizations following laws and regulations and the rules established by CBRT and FCIB institutions.

Yes, you can. Since this is a matter of financial security, you will need to make some verifications during the information change.

Using the app;

After logging in to the application, click the profile icon in the upper left corner.

Select the update the profile information option

Enter a new GSM number to change the phone number.

Access the profile page from the website or mobile app and open the person blocking tab. Here you can enter the person's phone number to block them.

You can report the problem by calling our call center at 0850 226 36 46. We'll get back to you after review.

Through a chat with a single person, you can request and send money, create a Social Account, and make transactions with Split Payment.

In group chats, Social Account and Split Payment transactions can be made.

No, not really, but you don't have to re-enter the data of the person(s) you're talking to, and when you make a transaction, it'll be displayed in the conversation as a speech bubble. It's also possible to give an approval through this speech bubble. With chat, you can perform your financial transactions just by texting and do this in communication.

Yes. You can block the communication and financial transactions of people you don't want by using the blocking area on the profile page.

The summary information is visible to everyone. This is within the scope of the information in the speech bubble where you can be seen on the screen. However, only the person who created the Social Account or Split Payment can see the detailed information.

• In case of a suspicious transaction, you must first block the card from which the transaction originated.
• You can freeze your card if there's something you're not sure about. If you block your card, it can't be reactivated.
• You can block your card via the mobile application, the website or by calling our call center.
• You can report suspicious transactions via the mobile application, the menu opened via the transaction on the website or by calling our call center.

FUPS call center doesn't ask for your password and PIN by calling you. Please don't share your passwords with anyone. For some transactions you have made by calling 0850 226 36 46, you may be asked to enter your password into the IVR system for verification. You can enter your passwords only when the call is transferred to the IVR system. Our call center representative will direct you on this matter.

Physical cards;

• Shopping by phone and mail
• Online shopping
• Use via ATMs
• Overseas use

Virtual Cards;

• Shopping by phone and mail
• Online shopping

You can close your transactions and reopen them at any time.

It is also referred to as mail order. It's a payment transaction in which the card details are transmitted to the member business when one wishes to purchase goods and services or make a payment without visiting the place. It's normally used to collect regular payments that work with the insurance and membership model. If you don't have such payment, you can block your card for these transactions through your card settings.

On the mobile application login page, click the QR button. If the camera is authorized, scan the QR code appearing at the website entrance, and enter the password. Access to the website will be approved and automatically redirected to your page.

If you want to log in to the system with a new mobile device, a one-time password verification is requested via SMS. When you enter the 6-digit code sent to your phone number into the mobile app, your device is paired. You can only log in to the mobile application from paired devices with a 6-digit password.

Using the mobile app;

• Click the Forgot Password button to log in to the application.
• Enter your GSM number.

Changing the application password with card information;

• Enter the last 4 digits of your card.
• Enter the 3-digit security code (CVV) on the back of your card
• Enter your card password
• After verifying the information, enter your new password twice without errors.
• Your new password must be different from your recent 3 passwords.
• It should consist of 6 digits and numbers.
• The same number should not be used 4 times in the password.
• Successive numbers should not be used.
• You can now log in with your new password.

Continue without a card;

• A 6-digit code will be sent to your phone number. Enter this code on the screen that opens.
• A 6-digit code will be sent to your e-mail address. Enter this code on the screen that opens.
• After verifying the information, enter your new password twice without errors.
• Your new password must be different from your recent 3 passwords.
• It should consist of 6 digits and numbers.
• The same number should not be used 4 times in the password.
• Successive numbers should not be used.
• You can now log in with your new password.

Using the website:

• Click on the Forgot password button when logging in to the website.
• Enter your GSM number
• A 6-digit code will be sent to your phone number. Enter this code on the screen that opens.
• A 6-digit code will be sent to your e-mail address. Enter this code on the screen that opens.
• After verifying the information, enter your new password twice without errors.
• Your new password must be different from your recent 3 passwords.
• It should consist of 6 digits and numbers.
• The same number should not be used 4 times in the password.
• Successive numbers should not be used.
• You can now log in with your new password.

Make sure the new password complies with the following rules;

• Your new password must be different from your recent 3 passwords.
• It should consist of 6 digits and numbers.
• The same number should not be used 4 times in the password.
• Successive numbers should not be used.

The application can be installed on iOS devices with iOS 10.3 and above, Android 5.0 (API 21) and above.

You can download the FUPS app from the AppStore for iOS devices, GooglePlay for Android devices, and AppGalery for Huawei devices

You can search the application store by typing FUPS.

The app version your device uses must be

• 10.3 and above for iOS devices
• Android 5.0 for Android devices (API 21 and above).

No. Tablet iOS or Android devices are not supported.

Yes. You can use it in English.

Before entering the app, click the three-dot menu button at the top right so that you can select English or Turkish from the language options

In the app, click the profile icon in the upper left corner. In the menu that opens, you can select English or Turkish from the Profile Settings > Usage Language option.

Yes. You can register through the website, add your card, order a physical card, create a virtual card. You can use almost all FUPS features through the website.

All operations except chat can be performed through the website.

On the mobile application login page, click the QR button. If the camera is authorized, scan the QR code appearing at the website entrance, and enter the password. Access to the website will be approved and automatically redirected to your page.

Under the Law No. 6493 on Payment and Securities Settlement Systems, Payment Services, and Electronic Money Institutions, users under the age of 18 who are under the guardianship of a parent or legal guardian need to give consent for financial transactions carried out in the FUPS application. You can easily give consent using the FUPS My Family menu.

• 1. The parent should install the FUPS application.
• 2. The parent should tap the "Add Child" button in the FUPS My Family menu and upgrade their account to Verified or Premium.
• 3. The parent should tap the "Add Child" button in the FUPS My Family menu and select your phone number from the displayed contacts.
• 4. Confirm the FUPS My Family notification that comes through the FUPS application.

Go to the Profile menu, tap on FUPS My Family, and select your child's phone number. Then the user you are the perfect of needs to approve the invitation through notifications.

• 1. Install the FUPS application.
• 2. Tap the "Add Child" button in the FUPS My Family menu and upgrade your account to Verified or Premium.
• 3. Tap the "Add Child" button in the FUPS My Family menu and select your child's phone number from the displayed contacts.
• 4. Your child should confirm the FUPS My Family notification received through their own FUPS application.

You can continue using FUPS with a Standard Account.

You can continue to use your Premium or Verified account in the same way by obtaining one-time financial transaction approval through FUPS My Family. The parent using FUPS My Family can view the financial transactions of the user added to FUPS My Family.